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Your privacy matters
Privacy Policy
Welcome to pandb.lk. We respect your privacy and are committed to protecting the personal information you share with us.This Privacy Policy explains how we collect, use, and safeguard your information when you use our auction platform.
Protected information
Transparent practices
Your data rights
1. Introduction
Welcome to pandb.lk. We respect your privacy and are committed to protecting the personal information you share with us.This Privacy Policy explains how we collect, use, and safeguard your information when you use our auction platform.
2. Information We Collect
We may collect the following types of information,
2.1 Personal Information
- Full name
- Email address
- Contact number
- Billing and shipping addresses
- Account login details
2.2 Transaction Information
- Items you bid on
- Purchase history
- Payment-related information (processed securely by third-party providers)
2.3 Technical Information
- IP address
- Browser type
- Device details
- Pages visited
- Cookies and tracking data
2.4 Optional Information
- Messages sent through our platform
- Profile details you choose to provide
3. How We Use Your Information
We use your information for the following purposes:
- To create and manage your account
- To process bids, purchases, and payments
- To send notifications and updates
- To improve platform functionality and user experience
- To ensure security, prevent fraud, and comply with legal requirements
- To provide customer support
4. Sharing Your Information
We only share your information with trusted third parties when necessary.
- Payment processors
- Delivery partners
- Technical service providers
- Government authorities (if required by Sri Lankan law)
We do not sell your personal data.
5. User Data Deletion
5.1 Data Deletion Request
If you wish to request the deletion of your data from pandb.lk, you may do so by following these steps.
5.1.1 Email Request
Send an email to info@pandb.lk with the subject line "Data Deletion Request." Please include your account details and specify the data you wish to delete.
5.1.2 Confirmation
Once we receive your request, our team will process it within 14 business days and notify you when the data has been deleted. Please note that some data may be retained for legal or regulatory purposes.
6. Cookies & Tracking Technologies
We use cookies to:
- Keep you logged in
- Remember your preferences
- Improve performance and speed
You can manage or disable cookies through your browser settings.
7. Data Security
We take reasonable technical and organisational measures to protect your data from:
- Unauthorized access
- Loss
- Misuse
However, no system is 100% secure.
8. User Rights
You may request the following at any time:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your data (subject to legal requirements)
You can contact us via support@pandb.lk.
9. Children's Privacy
Our platform is not intended for users under the age of 13.
We do not knowingly collect information from children.
10. International Data Transfers
If your data is processed outside Sri Lanka by our service providers, we ensure it is protected under appropriate safeguards.
11. Updates to This Policy
We may update this Privacy Policy occasionally.
The updated date will always appear at the top of this page.
12. Contact Information
If you have questions, you can contact us at:
Email: support@pandb.lk
Phone: +94 77 884 0264
Address: 10, Kirula Road, Colombo 05